Emotional Intelligence: the new formula for tourism business success in Cuba

Abstract

The next work presents the relation between the emocional intelligence ante companies, making emphasis on the sector of tourism. It was respected on every moment the historical-logical focus, keeping a cronological order of facts to a better understanding. The main objective of the article is to make known a term that is getting stronger and stronger in the business world, while we drive the current companies and the ones that are about to begin., to give more importance to this term inside the strategies and intern improvement tools. It is precise the base of the emocional intelligence concept, due to the non-exixtence of an only concept at present. It shows the benefits that offer the implementation and control of the emocional intelligence in a company, and also what can happen if this important element is not taken seriously. It can see ways of acting on key situations in any place and even some tools to use by somes managers of determined areas. It concludes about the importance that have this term for the business success of touristics companies, taking as a reference the intern client and the extern client.