Digital government and artificial intelligence in Ecuadorian local governments: a case study

Abstract

This study analyses the current state of the implementation of digital government and the use of artificial intelligence (AI) in the GAD of Pujilí, in Ecuador. This allowed us to clearly identify the most common opinions among civil servants. The research was developed with a quantitative, descriptive and correlational approach, using a structured survey applied to officials of the GAD of Pujilí, which allowed us to obtain concrete data on the current state of digital government and the use of artificial intelligence. To analyse the results of the survey, basic statistical techniques were used, such as the calculation of percentages and the comparison of frequencies. Through a survey applied to officials from different areas, strengths such as the use of social networks and basic technologies were identified, as well as a positive attitude towards AI as a support tool. However, important limitations were also evident, such as the lack of specialised training, poor policy planning, low investment in technological infrastructure and institutional lack of knowledge on digital issues. Based on these findings, recommendations are proposed that focus on continuous training, the development of an institutional digital plan, the establishment of clear rules for the ethical use of AI and the promotion of strategic alliances.