The behavior of public employees in Guayaquil affects user satisfaction

Abstract

The speed of technological changes and globalization means that the amount of information is greater every day, with it the needs of people, for which their demands are greater in terms of the attention required for some service. For this reason, public entities must ensure that staff have the skills for quality care. For its part, the State has overseen generating the laws and regulations to guarantee that the processes and attention to users are efficient. However, the public institutions of Guayaquil still require adjustments to avoid this situation and that is where the importance of this research lies, since, through the distinct positions of the authors, it was possible to internalize the most outstanding points about users, public servants, laws, regulations, and procedures existing in Ecuador. A documentary-type methodology was used, based on bibliographic design. With this, it is evident that in Guayaquil it is essential that the authorities not only focus on generating laws but must ensure compliance with their administrative processes following the existing legal guidelines for it.