Quality of care during prenatal control in the Vicentina health unit

Abstract

Introduction: The World Health Organization defines quality health care as that which recognizes the needs of users; When evaluating the quality of care, the probability of achieving satisfactory results is increased, it depends on the patient's perspective, for this reason it is important to exceed expectations when meeting her needs. Objective: To evaluate the quality of care during prenatal care at the Vicentina health unit. Methodology: Quantitative, non-experimental, cross-sectional research, the data obtained were based on the satisfaction scale with Health Services-S5/22 adapted to the SERVQUAL model, the information was synthesized through the data matrix, taking 100 pregnant women as a sample. Results: A statistically significant relationship was found between the quality of care provided and the perception by pregnant women, with a satisfactory perception for reliability of 51.2%, security with 60.5%, empathy with 52.6%. and tangible aspects in 65.5%; In terms of responsiveness, 58.5% dissatisfaction was obtained. Conclusions: The quality of prenatal care was good, with an average of 52.26% satisfactory perception, on the other hand, several dimensions were identified that should be reassessed, in which a lower level of satisfaction was recorded.