Evaluation and impact of psychosocial risks applied to human talent management in police officers of the Los Chillos District

Abstract

Introduction: This study addresses the psychosocial risks faced by police officers in Los Chillos District, identifying work overload, stress, and lack of organizational support as critical factors affecting their well-being and performance. Using a mixed-methods approach, the study emphasizes the need to implement comprehensive strategies, such as education programs, specialized personnel selection, and career development plans, to enhance the performance and quality of life of the National Police workforce. Objective: The main objective is to analyze the organizational factors and psychosocial risks that influence the well-being and performance of officers in the Los Chillos District, aiming to improve their job satisfaction and operational effectiveness. Methodology: A mixed-methods approach was employed, combining qualitative and quantitative techniques, including surveys, semi-structured interviews, and document analysis. The sample consisted of 80 police officers from Quito, selected through stratified sampling. Descriptive and correlational techniques were used for data analysis, identifying key psychosocial risk factors. Additionally, the FPSICO 4.1 tool was applied to assess nine key dimensions, such as workload, psychological demands, social support, and role clarity. Results: The findings reveal that police officers face significant psychosocial risks. Only 46.2% manage their work hours effectively, while 53.8% struggle to balance their personal and professional lives. Workload emerges as the most critical factor, with 68.8% of officers at extremely elevated risk due to high demand and task unpredictability. Furthermore, 40% experience intense psychological demands, leading to constant emotional and cognitive pressure. Although 85.1% perceive positive social support, 11.2% face challenges in this area. Additionally, 65% encounter obstacles due to unclear job roles, increasing risk levels. While 93.8% value their job and compensation positively, 3.2% feel their efforts are not adequately recognized. These results underscore the urgent need to optimize workloads, clarify roles, and provide psychological support to ensure officer well-being and police service efficacy. Conclusion: The research highlights that social challenges and a shortage of trained personnel negatively impact the health and performance of the police force. To address this issue, it is essential to develop a strategic plan that includes continuous training programs, the integration of human talent management experts, and labor policies that promote professional development. These measures will not only enhance administrative efficiency but also reduce staff turnover and strengthen the commitment of those serving in the civil service. General Study Area: Public Safety. Specific Study Area: Citizen Security and Public Order Maintenance. Type of Study: Original Articles.