Análisis competencial´s Matrix, tool for the development of management skills
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Abstract
To maintain a correct administration that allows to reach satisfactory results, is a challenge to which fight the companies daily. Among the keys to reach the goals of the company, the acting of their managers is one of the most important. To achieve an effective work, the managers should possess and to apply the abilities that allow him to guide their workers on the wanted road. In the national environment, it is very common to find people occupying positions for those that are not qualified and in general sense, the companies don't pay the due attention to the development of the management skills of their squares. For the diagnose the state of this skills exist diverse technical, which can be applied. For the development of this investigation, it was chosen to the restaurant Don Cangrejo to apply one of these tools and it was pursued as general objective to determine the influence of the behavior of the management skills of the squares of the entity in the development of the administration of the installation. To fulfill this objective a survey it was applied the directive of the local and the results were analyzed leaning on in the methodology used by the Hay Group in the application of the Interview of Critical Incidents. With the results hurtled by the survey, a strategy was proposed and a plan of actions was elaborated for the improvement of the administration in the installation.
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