Carrera López, J. S., D. D. Bedor Vargas, and M. O. Huacón Arévalo. “The Behavior of Public Employees in Guayaquil Affects User Satisfaction”. ConcienciaDigital, Vol. 5, no. 3.1, July 2022, pp. 346-61, doi:10.33262/concienciadigital.v5i3.1.2280.