Hernández Tello, Patricia Karina, Jorge Lugo García, and Hugo Javier Ordóñez Valencia. “Service Quality, User Expectations, and Effective Communication Sources of User Satisfaction”. Ciencia Digital 6, no. 4 (October 5, 2022): 48-75. Accessed November 3, 2024. https://cienciadigital.org/revistacienciadigital2/index.php/CienciaDigital/article/view/2289.