Monge García , M. G., T. C. Cevallos Punguil, R. D. García Ortiz, and G. V. Monge García. “Quality of the Accommodation Service and Customer Perception through the Servqual Model, in Establishments of the City of Puyo”. Ciencia Digital, Vol. 3, no. 4, Oct. 2019, pp. 263-87, doi:10.33262/cienciadigital.v3i4.1440.